<p class="MsoNormal"><span lang="EN-US"><strong style="mso-bidi-font-weight: normal;">[size= 12.0pt; line-height: 107%]ISO 20000 certification[/size]</span><span lang="EN-US" style="font-size: 12.0pt; line-height: 107%;"> is important because it helps organizations to improve their service management processes. The certification provides a framework for organizations to follow and sets out best practices for service management. It also enables organizations to demonstrate their commitment to quality and improve their reputation. </span>