<p data-start="183" data-end="212">Hi everyone,

<p data-start="214" data-end="374">I&rsquo;m currently exploringWhatsApp Business API implementation in Uganda for a project involving customer notifications, OTP verification, and support automation.

<p data-start="376" data-end="466">I wanted to understand a few practical aspects from those who have already worked on this:

<ul data-start="468" data-end="783">
<li data-section-id="ey4b4b" data-start="468" data-end="532">How reliable is WhatsApp delivery in Uganda compared to SMS?</li>
<li data-section-id="tezgj5" data-start="533" data-end="611">Any challenges with template approvals or compliance for local businesses?</li>
<li data-section-id="1ntyoxp" data-start="612" data-end="687">Best approach for integrating WhatsApp API with CRM or backend systems?</li>
<li data-section-id="1dov75p" data-start="688" data-end="783">Are there providers that offer stable routing and support for African markets specifically?</li>
</ul>
<p data-start="785" data-end="993">From my research, WhatsApp seems to offer much better engagement and user trust compared to traditional channels, but I&rsquo;m trying to evaluate real-world performance and limitations before finalizing the setup.

<p data-start="995" data-end="1105">Would appreciate any insights, recommendations, or experiences &mdash; especially from teams working in East Africa.



<p data-start="1107" data-end="1117" data-is-last-node="" data-is-only-node="">Thanks